Terms of Service (Public Offer)

1. General Provisions

1.1. These Terms of Service (hereinafter the “Offer”) regulate the relations between Godlike Digital Solutions S.R.L. (Romania, registration number 49011827, address: Str. Egretei 25, Ap. 68, Brasov) – hereinafter the “Provider” – on the one hand, and any individual who accepts the terms of the Offer – hereinafter the “Client” – on the other hand. The Offer defines the conditions under which the Provider provides paid services for hosting and administering game servers and related services (hereinafter the “Services”). The goal of the Services is to provide the Client with a technical platform for hosting and managing game servers. The agreement on the terms of the Offer is concluded by the Client’s acceptance of the terms of the Offer in the manner specified below.

1.2. The Client’s acceptance of this Offer is deemed to be the performance of actions indicating agreement to accept the terms of the Offer (including placing an order on the Provider’s website or beginning to actually use the Services). From the moment of acceptance of the Offer, a paid services agreement on the terms of this Offer (hereinafter the “Agreement”) comes into effect between the Provider and the Client. No additional written execution of the Agreement is required.

2. Scope of the Offer and Language

2.1. This Offer applies to all Services provided by the Provider on a prepaid basis. In addition to the conditions of this Offer, specific Services may be subject to additional terms published separately by the Provider. In case of any conflict between this Offer and any special terms for a particular Service, the special terms take precedence.

2.2. Any deviations or additional terms proposed by the Client that alter the terms of the Offer are valid only if expressly confirmed in writing by the Provider. The present terms of the Offer also apply to all subsequent relations of the parties within the provision of Services (for example, upon renewal or expansion of services). The Provider is entitled to implement new technologies, systems, procedures, and standards in the provision of Services as part of technological progress, provided that this does not degrade the quality of services provided to the Client.

2.3. The official language of this Agreement is English. Translations in other languages may be provided for convenience; however, in the event of discrepancies between the English text and a translation, the English version shall prevail.

2.4. The Provider has the right to send the Client informational messages related to the provision of the Services to the email address specified in the Client’s account. The Client must keep their contact email address up to date. Any message sent by the Provider to the last email address provided by the Client is deemed to be received by the Client.

2.5. The Provider reserves the right to make changes to this Offer. In the event of significant changes, the Provider will notify the Client by publishing a new version on the website and/or via email. Continued use of the Services after the changes take effect will be considered the Client’s acceptance of the updated Offer. If the Client does not agree with the changes, they must stop using the Services and have the right to terminate the Agreement.

3. Account Creation

3.1. To order and use the Services, prior registration of an account on the Provider’s website is required. By registering, the Client confirms their full agreement with the terms of this Offer. The Client also warrants that the information they provide during registration is truthful, accurate, and up to date.

3.2. A valid email address must be provided and a password set during registration. After registration, the Client gains access to a personal account and may update their registration details as needed. The Client is responsible for maintaining the confidentiality of their account password and information.

3.3. The Client must ensure the security of access to their account. It is prohibited to share account credentials with third parties. All actions performed under the Client’s account are considered to be performed by the Client. In case of any unauthorized access or suspicion of such, the Client must immediately notify the Provider’s support service.

3.4. Use of the Services by persons under 18 years of age is not permitted without the consent of parents or legal guardians. By registering on the website, the Client confirms that they are at least 18 years old or have obtained the necessary permission from their legal representatives.

4. Conclusion of the Agreement and Provision of Services

4.1. The Services are provided on a paid basis (unless explicitly stated otherwise for a specific service, such as a free trial period or server). To receive paid Services, the Client must pay for them in advance as described in Section 7 of this Offer. The Provider will commence providing the paid Services after receiving confirmation of payment.

4.2. The Client orders Services through the Provider’s website (Godlike.host) or via other methods offered by the Provider (for example, through an order panel). The listing of available plans and Services on the website does not constitute a public offer in the legal sense. Immediately before placing an order, the Client has the opportunity to review and modify the entered data and order parameters. By clicking the order confirmation button (e.g., “Order” / «Заказать») and/or making a prepayment, the Client makes an offer to the Provider (submits a request to conclude an agreement). The Agreement is considered concluded and takes effect at the moment the Provider accepts the Client’s request – the corresponding confirmation is sent to the Client’s email. The actual commencement of use of the Services by the Client is also considered acceptance of the request by the Provider.

4.3. Provision of services and technical maintenance. The Provider makes efforts to ensure uninterrupted operation of its services and to protect Client data. Necessary technical work (such as maintenance, software updates, or upgrades) may be conducted periodically. During such maintenance, temporary interruptions in the Services or access to data may occur. The Provider will strive, whenever possible, to schedule maintenance at times of lowest usage and, if feasible, to notify Clients in advance.

5. Right of Withdrawal for Consumers (Refund)

5.1. If the Client is a consumer (an individual using the Services for personal needs unrelated to entrepreneurial activity), they have the right to withdraw from the service Agreement within 14 calendar days from the date of the first service purchase, without giving any reason. To exercise this right, the Client must send a notice of withdrawal in the manner described below.

5.2. To withdraw from the Agreement, the Client must inform the Provider of the decision to cancel within the 14-day period (for example, by sending an email to support@godlike.host). The Client may use the sample withdrawal form provided in clause 5.4, but it is not mandatory. The 14-day deadline is deemed met if the withdrawal notice is sent before the 14-day period expires.

5.3. Exceptions and loss of the right of withdrawal. If the Client requested the commencement of the paid Services before the 14-day withdrawal period expired (for example, immediately after ordering) and the Provider has fully provided the service within that period, the Client loses the right to withdraw from the Agreement. The Client expressly acknowledges that if the Services are fully provided before the end of the withdrawal period, they will no longer have the right to cancel and receive a refund for those Services.

5.4. Withdrawal Statement Form (Example):

(Complete and send this form only if you wish to withdraw from the contract)

To: Godlike Digital Solutions S.R.L. (support@godlike.host)

I hereby inform you of my withdrawal from the contract for the provision of the following service: [name/description of service].

Order date: [day, month, year].

Name of consumer: [Your name].

Address of consumer: [Your address].

Date: [date of sending this statement].

5.5. The provisions of this Section 5 regarding the right of withdrawal apply only to Clients who are consumers under the applicable law. If the Client is not a consumer (i.e. uses the Services for business purposes as part of commercial activities), the right to withdraw from the contract without cause is not provided.

6. Limitation of Provider’s Liability

6.1. General provisions on liability. The Provider is liable to the Client in accordance with applicable law. To the extent permitted by law, however, the Provider’s liability for ordinary negligence (slight fault) is excluded. In cases of ordinary negligence, the Provider is only liable for breach of essential contractual obligations, i.e. obligations the fulfillment of which is a prerequisite for the proper performance of the Agreement and upon which the Client relies. In such cases, liability is limited to the typical and foreseeable damages.

6.2. No provision of this Agreement excludes or limits the Provider’s liability in cases where liability cannot be excluded or limited under law. In particular, nothing in this Agreement limits the Provider’s liability for damage caused by its willful misconduct or gross negligence, or for injury to life, health or personal safety of the Client.

6.3. The limitations of liability specified in this Section 6 (including subsections 6.1–6.2) also apply to all employees, representatives, and subcontractors of the Provider involved in the performance of the Provider’s obligations, and they apply regardless of the legal grounds of a claim.

6.4. Data transmission and availability of Services. The Client understands that data transmission over the Internet cannot be guaranteed to be error-free or uninterrupted due to objective factors. The Provider strives to ensure high availability of its services, but it is not liable for any unavailability, delays, or errors in data transmission beyond its reasonable control.

6.5. Data backup. The Client is responsible for the preservation of their own data that is hosted as part of using the Services. In particular, the Client agrees to independently and regularly create backup copies of important data. The Provider is not liable for loss or damage of data, or any consequences thereof, if the loss or damage would not have occurred had the Client fulfilled their obligation to back up such data.

7. Tariffs and Payment

7.1. Prices and taxes. All prices for the Services listed on the Provider’s website are final amounts in United States Dollars (USD), unless stated otherwise, and include all applicable taxes (including VAT) unless otherwise indicated.

7.2. Prepayment of Services. Services are provided on a prepaid basis (with the exception of free promotional offers). This means the Client must submit payment (or maintain a positive account balance) prior to the start or renewal of any paid Service period. If payment is not made in advance, the Provider is not obliged to begin or continue providing the Service.

7.3. Payment methods. The Provider supports the following methods of payment for adding funds: bank cards (Visa, MasterCard), Apple Pay, Google Pay, payment providers PayPal and Stripe, cryptocurrencies via the CoinPayments service, and other methods listed on the website at the time of payment. Available payment methods may depend on the Client’s country of residence.

7.4. Automatic subscription renewal. If a Service is provided on a subscription basis (for example, a monthly renewing server), then upon initial payment and activation of the Service, an automatic subscription for the specified period is started. This subscription will automatically renew for successive periods unless canceled by the Client as described in clause 7.5.

7.5. Cancellation of auto-renewal. The Client may cancel the automatic renewal of a subscription at any time. To do so, the Client must submit a cancellation request in the billing control panel (https://godlike.host/cancellation-en-db/) – for example, by selecting the corresponding service and indicating that it should not be renewed for the next period. Canceling the subscription will prevent automatic charging of subsequent payments; however, it does not refund any fees for the current period.

7.6. Schedule of automatic charges. For an active subscription, the system will attempt to automatically charge the fee for the next period both in advance and on the day the current paid period expires: the first charge attempt occurs 3 days before the next scheduled payment date, and the second attempt occurs on the day the current paid period ends. If both attempts fail (for example, due to insufficient funds or a payment method error), the subscription will not be renewed and will be considered canceled.

7.7. Trial period. If the Client is provided a free trial period for a Service, then upon the conclusion of the trial period the Service will automatically continue on a paid basis under standard tariffs (taking into account any promo codes that were applied) unless the Client cancels before the trial ends.

7.8. Service termination for non-payment. If payment is not received by the due date for renewing a Service, the Provider has the right to suspend the provision of the Service due to the payment delay. For dedicated servers: if payment for a dedicated server is not received by its renewal date, the server instance will be retained in the system for no more than 2 days (48 hours) from the due date. After this period, the Provider reserves the right to disconnect the server and delete the associated data.

8. Use of Services: Rights and Restrictions

8.1. Prohibited actions and content. The Client agrees to use the Services only in a lawful and permitted manner. The Client must not perform any actions that could disrupt the normal operation of the Provider’s services or infrastructure. In particular, the Client is prohibited from using the Services to create, store, transmit, or distribute any content that:

• is illegal or promotes unlawful activity;
• is extremist or incites hatred or violence (including content that is terrorist or discriminatory in nature);
• is pornographic or otherwise obscene, or is harmful to minors (including any content involving the exploitation of minors);
• infringes the rights of others, including copyrights, related rights, trademark rights, trade secrets, rights of privacy, or any other contractual or proprietary rights of third parties;
• contains malware, viruses, or any code intended to disrupt, damage, or gain unauthorized access to any system, data, or personal information.

8.2. Consequences of violations. If the Client’s actions in using the Services exceed normal, good-faith usage or violate the restrictions above or other terms of this Offer, the Provider may, at its sole discretion, take appropriate measures. These measures include, but are not limited to, issuing warnings, removing or disabling access to offending content, limiting the functionality of the Client’s Services, suspending the Services, or terminating the provision of Services to the Client without prior notice. Such actions may be taken to prevent ongoing violations or to eliminate threats to the Provider, other clients, or third parties.

8.3. Right to object. In the event of a suspension or refusal to provide Services due to a violation, the Client has the right to submit an objection regarding such suspension or termination, clearly articulating their position and providing supporting arguments or evidence. The Provider will review any such objection in good faith and, if it finds the objection justified, may restore the Services or propose an alternative resolution.

9. Money-Back Guarantee

9.1. Money-back guarantee on first purchase. The Provider offers all new clients a special money-back guarantee on their first purchase of Services. Under this guarantee, the Client may receive a refund of amounts paid for the first paid service period if the Client submits a corresponding request to support (via the ticket system or the official support Discord channel) within 3 calendar days from the date of the first service purchase. The money-back guarantee applies only to the Client’s first purchase from the Provider and can be granted no more than once per calendar year per Client, regardless of the number of services or subscriptions purchased. A refund under this guarantee is typically processed via the same payment method used for the payment, within up to 5 business days from the approval of the refund request.

9.2. Exceptions to the guarantee. The money-back guarantee does not apply to payments for the following items and services: domain name registrations, additional IP addresses, SSL certificates, software licenses, any taxes and fees paid at purchase, as well as paid add-on services (for example, administration or configuration services), and other similar payments to third parties that are non-refundable. The cost of such items is not subject to refund even if the guarantee conditions are met.

9.3. Refund amount. In the event of a refund under the guarantee, the Client will be refunded only the amount they actually paid for the Service. Any bonuses, discounts, affiliate rewards or other funds credited to the account or used towards the payment are not taken into account and will not be paid out upon a refund.

9.4. Deduction of setup costs. The Provider reserves the right to deduct from the refundable amount any expenses incurred by the Provider in providing the Services to the Client prior to the refund. In particular, this concerns the cost of work on initial setup and configuration of servers, installation of software, diagnosis and resolution of hardware or software issues – even if such services were initially provided for free or considered included in the service fee. Such deduction is made at the Provider’s discretion, in reasonable cases, and is intended to compensate for actual labor costs incurred.

9.5. Technical impossibility of refund. A refund will not be made if: (a) the Service was terminated due to the Client’s violation of the User Agreement (this Offer); or (b) a refund is technically or legally impossible via the same payment system the Client used for payment. For example, certain cryptocurrency transactions are irreversible, or a payment method may not support outgoing refunds. In such cases, the Provider will attempt to find an alternative solution, but cannot guarantee a refund if it is not feasible through the original payment channel.

9.6. Individual terms (Dedicated Servers). The purchase of a dedicated server is carried out on individual terms and involves the preparation and allocation of hardware resources specifically for the Client. In connection with this, the standard money-back guarantee may not apply to dedicated server orders. Refunds for dedicated server services, if offered at all, are at the Provider’s sole discretion and subject to any special terms communicated at the time of purchase.

9.7. Exceptional cases. In rare and exceptional situations, the Provider may, at its own discretion, honor a refund request regardless of the elapsed time frames. Such situations include, for example: serious and prolonged DDoS attacks affecting the stability of the service; a technical failure that causes a paid Service (for example, a server) not to start or to remain unavailable for a significant period immediately after purchase; critical software or hardware malfunctions that significantly impair the Service’s functionality. In these exceptional cases, the Provider may provide a refund or other compensation as it deems appropriate.

10. User Content

10.1. Right to host content. Certain Services may allow the Client to upload and store their own content (for example, to upload game modifications, save files, game data, etc., to a server). The Client guarantees that they hold all necessary rights to any content they host or have obtained the required permission from the rightful owner, and that hosting this content as part of the Services does not infringe anyone’s rights, including copyrights and related rights, trademark rights, trade secrets, privacy rights, or any contractual or property rights of third parties.

10.2. Responsibility for content. The Provider does not perform prior moderation or censorship of user content that the Client uploads while using the Services, and the Provider assumes no responsibility for such content. All responsibility for the content’s legality, accuracy, and compliance with this Offer lies entirely with the Client. The Client expressly agrees that they are solely responsible for any content uploaded under their account or through their server, as well as for any actions taken within their services by third parties (for example, users of the Client’s game server). The Provider only provides the technical platform and does not control the information that the Client or other users process using the provided servers.

10.3. Removal of prohibited content. Notwithstanding that the Provider is not obligated to monitor user content, the Provider reserves the right (but is not obliged) to refuse to host or to remove any content at its sole discretion if it is determined that such content violates the terms of this Offer or applicable law, or is otherwise objectionable for any other reason. The Provider also has the right to restrict the functionality of the Client’s Services or temporarily block the distribution of specific content if the Provider deems it necessary to prevent violations or to eliminate a threat to others.

10.4. Use at own risk. The Client acknowledges that they use the Services at their own risk, and that during the use of the Services they may encounter content that they consider offensive, indecent, or undesirable. The Provider bears no responsibility for any content that the Client or their users may access through the use of the Services, and the Provider shall not be liable for any harm or loss incurred by the Client as a result of exposure to such content.

11. Security, Fraud, and Provider’s Rights

11.1. Suspicion of fraud. The Provider places great importance on transaction security and fraud prevention. In the event of a reasonable suspicion of fraudulent or unlawful actions by the Client, such as the use of stolen payment cards, fraudulent payments, or similar misconduct, the Provider reserves the right to suspend the provision of Services to the Client without prior notice. In such cases, the Provider may temporarily block the Client’s account or Services and request that the Client provide identification documents or other proof to verify the legitimacy of the account and transactions. If the suspicion is confirmed, the Provider may terminate the Services and refuse further service to the Client, without entitlement to any refund for Services already used.

11.2. Limit on payment cards. For security and abuse-prevention purposes, the Client is allowed to link no more than three (3) bank cards to their account for paying for Services. An attempt to add more than three different payment cards may result in an automatic security block or the requirement of additional verification, and the Provider may refuse transactions from excessive card numbers to protect against fraud.

11.3. Consent to throttling. If the Provider notifies the Client that the resource usage of their current plan exceeds its limits (for example, if the Provider imposes a resource limit or throttling due to the Client exceeding allowed usage) and recommends upgrading to a higher plan, and the Client consciously declines to upgrade, then the Client thereby acknowledges and agrees to the following: (a) they voluntarily waive any further technical support or special performance optimizations beyond what is included in their current plan; (b) they understand and accept that continuing to use the Service without an upgrade may result in reduced performance or stability, and (c) they agree that the Provider is not responsible for any performance issues or service limitations resulting from the Client’s decision not to upgrade as recommended.

12. Slots and Server Performance Policy

12.1. Definition of “slot.” In the context of Godlike.Host services, a “slot” is a notional space for one player connection to a game server. The number of slots in a hosting plan reflects the maximum number of players who can be on the server at the same time. The Client may configure their server for fewer slots than the maximum, but may not exceed the slot count specified by their plan.

12.2. Recommended number of players. In service plan descriptions, the phrase “recommended for N players” indicates an approximate number of concurrent players that the server can handle under standard usage conditions. This estimate assumes typical server usage and default configurations — for example, default game settings without unusually heavy modifications.

12.3. Load and modifications. The Client acknowledges that excessive load on a server can reduce its effective capacity and performance. Installing a large number of active mods, using very large custom maps, a high volume of NPC activity, or other resource-intensive configurations can significantly increase the server’s resource usage and negatively affect its stability and speed.

12.4. Manual installation of modpacks. If the Client manually installs modification packages (modpacks) or other software add-ons outside of the standard installation tools provided by the Godlike.Host control panel, this may adversely affect the gaming experience or server performance. The Provider does not guarantee the stability of the Service when unsupported modifications are installed and is not responsible for malfunctions or issues caused by such manual modifications.

12.5. Changing the plan (upgrade). If the Client observes that the resources or limits of their current plan no longer meet their needs (for example, the server cannot handle the desired number of players or installed mods), they may upgrade to a higher plan at any time. The Client can initiate an upgrade via the control panel. Attention: The payment for an upgrade is not refundable once the upgrade is applied, so it is strongly recommended to first ensure that a higher plan is necessary. The Client may utilize built-in monitoring tools (see clause 12.7) or seek advice from our support to determine whether an upgrade is needed.

12.6. Slot limit compliance. Each hosting plan includes a specific number of game slots (some special plans may not have an explicit slot cap). The Client is not permitted to attempt to bypass the slot limit of their plan by any means (for example, by using unauthorized modifications or tweaks to increase player slots beyond the allowed number). If the Client attempts to exceed the number of slots provided by their plan, the Provider may implement technical measures to enforce the limit or require the Client to upgrade to an appropriate plan.

12.7. Resource monitoring. The Godlike.Host control panel provides built-in monitoring tools that allow the Client to track their server’s performance metrics in real time. Graphs and indicators of CPU load, RAM usage, and other resources are available, enabling the Client to monitor the server’s status and ensure their plan is sufficient. These tools help in identifying when resource usage approaches the plan’s limits so the Client can consider an upgrade if necessary.

12.8. Acceptance of risks when declining an upgrade. If the Client, after being notified by the Provider of exceeding their current plan’s resource capacity (for example, after an enforced throttling due to overuse), knowingly refuses the Provider’s offer to switch to a higher plan, the Client thereby acknowledges and agrees to the following: (a) they voluntarily forgo any additional technical support or special optimizations aimed at improving performance beyond what is provided in their current plan; (b) they recognize and accept that declining to upgrade may result in suboptimal performance, and (c) they assume all risks related to staying on a plan that does not meet their usage needs, and the Provider shall not be held liable for any service degradation caused by the insufficient plan.

13. Miscellaneous Provisions

13.1. Assignment of rights and obligations. The Provider has the right to transfer its rights and obligations under this Agreement (in whole or in part) to a third party in the event of reorganization, sale of the business, or on another lawful basis. The Client may not transfer or assign any of their rights or obligations under this Agreement to any third party without the Provider’s express written consent.

13.2. Dispute resolution and governing law. This Agreement and the relationship between the parties are governed by the laws of Romania. If the Client is a consumer residing in the European Union, this choice of law does not deprive the Client of the protection afforded by the mandatory provisions of the laws of the Client’s country of residence. The parties shall endeavor to resolve all disputes arising from this Agreement through negotiations and by contacting the Provider’s support service directly.

13.3. Online dispute resolution (ODR). In accordance with EU legislation, the Provider hereby informs consumer Clients about the EU’s online dispute resolution platform (ODR platform). A Client who is a consumer has the right to seek out-of-court dispute resolution via the ODR platform, available at http://ec.europa.eu/consumers/odr/. The Provider’s contact email for ODR purposes is support@godlike.host. The Provider notes, however, that the preferred method of resolving any issues is to contact our support service directly.

13.4. Severability. If any provision of this Offer is found to be invalid, illegal, or unenforceable by a competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and if it cannot be so modified, it shall be deemed severed from this Offer. Such invalidity or unenforceability shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

13.5. Entire agreement and amendments. This Offer contains the complete set of terms of the Agreement between the parties. All prior agreements, negotiations, and correspondence relating to the subject matter of the Agreement are nullified as of the moment the Agreement is concluded on the terms of this Offer. Any modifications or amendments to the terms of the Agreement are valid only if made in writing and confirmed by the Provider, unless otherwise expressly provided herein.

13.6. Communication with the Provider. The Client may send any questions or inquiries related to the performance of this Agreement to the Provider’s support service via the ticket system on the website or by email at support@godlike.host. The current contact information is also provided in the “Contacts” section of the Provider’s website.