Privacy Policy

1. General Provisions

1.1. This Privacy Policy establishes how the Provider collects, uses, stores, and protects users’ personal data. We adhere to the provisions of Regulation (EU) 2016/679 (General Data Protection Regulation, GDPR) and other applicable data protection laws. In processing personal data, Godlike.host (Godlike Digital Solutions S.R.L.) commits to ensuring the confidentiality and security of that data.

Information about the Data Controller:

In accordance with applicable law, the controller of your personal data is Godlike Digital Solutions S.R.L., a company registered in Romania (registration number 49011827), with its registered address at Str. Egretei 25, Bloc B35, Ap. 68, Brasov, Romania, 500002.

The authorized representative of the Controller and the person responsible for data protection is Vitalii Serheta, Managing Director.

Contact email for privacy inquiries: questions@godlike.host.

1.2. This Privacy Policy applies to all users of the Godlike.host website, clients of the Provider’s services, as well as to all products and services provided by the Provider. By using our website and/or ordering services, you confirm that you have read this Policy and agree to the personal data processing practices described herein.

1.3. By accepting the terms of this Policy, you consent to the collection and subsequent processing of the personal data you provide for the purposes specified in Section 3 below, including actions such as collection, recording, systematization, storage, modification, use, anonymization, blocking, and deletion of personal data.

2. Collection of Personal Information

2.1. Data provided by the user. When registering on our website or placing an order for services, we ask the user for certain personal information. Typically, to create an account you are required to provide the following data: first and last name, email address, phone number, and payment details or billing address (for example, the billing address associated with a credit card). Additionally, when ordering a service, the user may provide extra information necessary for the provision of the service (for example, the name of a game server or the preferred server location).

2.2. Data when visiting the site. You can browse the Godlike.host website without providing us with your personal data (for example, you might just review information about pricing plans). However, when visiting the site, certain technical data are automatically collected by the web server and analytics systems in the course of operation. Such data include: the visitor’s IP address, browser type, system language, information about cookies (if they are enabled), access times, and the address of the page requested. These technical data by themselves do not identify a specific individual, but they may be considered personal if associated with a registered user.

2.3. Cookies and similar technologies. Our site may use cookies and similar technologies to ensure optimal user settings and to collect statistics. Cookies are small text files stored on the user’s device that help recognize repeat visits, save your preferences (for example, language or currency selection), and improve the convenience of using the site. By continuing to use our site, you agree to the use of cookies in accordance with your browser settings. You can disable or delete cookies in your browser settings; however, some parts of the site may not function correctly in that case.

3. Purposes of Data Processing

3.1. We collect and use personal data solely for specific, explicit, and legitimate purposes. The primary purposes for processing your data are as follows:

• Account creation and management: registering the user in our system, managing the account, and verifying the Client’s identity.GDPR Article 6(1)(b) – processing is necessary for the performance of a contract to which the data subject is party, or to take steps at the data subject’s request prior to entering into a contract.
• Provision of ordered services: ensuring the operation of rented game servers, control panels, and other services you use. Your data are necessary for setting up and supporting the services, as well as for fulfilling our obligations under the Agreement (Offer).GDPR Article 6(1)(b) – processing is necessary for the performance of a contract to which the data subject is party, or to take steps at the data subject’s request prior to entering into a contract.
• Processing payments: using the provided payment data for billing, processing payment transactions for services, and preventing fraud in payments.GDPR Article 6(1)(b) – processing is necessary for the performance of a contract to which the data subject is party (for payments and transactions); Article 6(1)(f) – processing is necessary for the purposes of the legitimate interests of the controller or a third party (for fraud prevention), provided that such interests are not overridden by the interests or fundamental rights of the data subject.
• Communication with the Client: notifying about important changes in services (for example, technical maintenance or service updates), responding to support requests, and sending information about project news, new products or promotions (only in accordance with the law and your subscription settings).GDPR Article 6(1)(b) – processing is necessary for the performance of a contract (for service change notifications and support); Article 6(1)(a) – the data subject has given consent to the processing of their personal data for one or more specific purposes (for newsletters and promotions, subject to your subscription preferences).
• Compliance with legal obligations: fulfilling requirements of laws in the areas of accounting, taxation, telecommunications, and other applicable regulations. For example, storing payment records, or providing information in response to lawful requests from government authorities.GDPR Article 6(1)(c) – processing is necessary for compliance with a legal obligation to which the Controller is subject.
• Service improvement: internal analysis and statistics that allow us to improve service quality and optimize our website and services. We may process aggregated and anonymized data about how users interact with our service to enhance the user experience.GDPR Article 6(1)(f) – processing is necessary for the purposes of the legitimate interests of the controller or a third party (for analyzing and improving the service), provided such interests are not overridden by the interests or fundamental rights of the data subject. (Note: Fully anonymized data are not subject to GDPR; however, processing data up to the point of anonymization can rely on this legal basis.)

3.2. We do not use personal data for purposes that are incompatible with the ones originally stated. If we plan to process data for any other purposes not listed above, we will seek your separate consent in advance, if required by law.

4. Information Provided by the User

4.1. Accuracy and reliability of data. The user bears full responsibility for the completeness and accuracy of the information and documents that they provide to the Provider. By providing personal data, you guarantee that the data pertain to you personally and are current at the time of provision. In the event of a change in personal data (for example, a change of surname or email address), you agree to promptly update that information in your account or to inform the Provider of such changes.

4.2. Consequences of providing inaccurate data. The Provider reserves the right to suspend or terminate the provision of services if it becomes known that the information provided by the user is deliberately false, inaccurate, or pertains to another person without their permission. The use of someone else’s personal data, including stolen personal information or documents, is strictly prohibited. Such actions may result not only in the blocking of the account but also in liability in accordance with the law.

5. Transfer and Disclosure of Information

5.1. Confidentiality and exceptions. Personal information provided by the user is used only within the context of the user’s relationship with Godlike.host and for the purposes outlined above. We do not sell, transfer, or rent your personal data to any third parties for commercial purposes. Access to users’ personal data is limited to authorized Provider employees, and to contractors and partners who require this data to provide services (for example, our data center provider or payment gateway) – and only to the extent required for their work. All such partners are bound by obligations to maintain confidentiality and to use the data strictly for its intended purpose.

5.2. Cases of disclosure. Godlike.host may disclose a user’s personal information to third parties only in the following cases:

• With your explicit consent: when you have explicitly given permission for us to share the information (for example, as part of an integration with a third-party service).
• To comply with law or court order: when we are obliged to respond to a court order, law enforcement request, or other legally binding demand for information. In such cases, we will disclose data only to the extent required by the legal obligation.
• Protection of rights and security: when it is necessary to ensure the safety of users of our website and service, or to protect the rights, property, and legal interests of Godlike.host. For example, we may provide data to law enforcement authorities if we believe that a certain user’s activity violates our Terms of Service or is unlawful (fraud, attacks on servers, etc.), or for the purpose of investigating security incidents.
• In the context of business reorganization: in the event of a merger, acquisition, or sale of the Godlike.host business, personal data may be transferred to the successor entity, provided that the successor agrees to abide by the same confidentiality obligations with respect to the data.

5.3. Cross-border data transfer. Because the Provider serves clients around the world, your personal information may be processed and stored both in your country of residence and in other countries, including countries outside the European Economic Area (EEA). For example, the servers or data centers where your data are stored may be located in various regions. If data are transferred outside the EEA, we will ensure that the necessary measures are taken to protect your information in accordance with GDPR requirements – such measures may include the use of the European Commission’s Standard Contractual Clauses, data protection agreements, or conducting the transfer based on an adequacy decision. By providing us with your data, you consent to its possible cross-border transfer subject to the aforementioned security safeguards.

5.4. Godlike Digital Solutions S.R.L. is the controller of personal data collected from users, as that term may be interpreted in jurisdictions outside the EU. In accordance with the EU GDPR, we have appointed Vitalii Serheta as our representative for the purposes of COPPA (Children’s Online Privacy Protection Act) in the United States. Users residing in the U.S. can contact us with inquiries about how we collect, store, use, and disclose their personal information at us.questions@godlike.host.

5.5. Third Party Service Providers. We use third-party services to ensure the operation of our service. Your data may be accessible to the following companies to the extent necessary for the performance of their functions:

• Hetzner Online GmbH — Hosting provider.Our website and game servers are physically hosted on this company’s infrastructure.

  Address: Industriestraße 25, 91710 Gunzenhausen, Germany.

  Privacy Policy: https://www.hetzner.com/legal/privacy-policy

• Google Analytics (Google Ireland Limited) — Web analytics.Used to analyze website traffic and user behavior on our site.

  Address: Gordon House, Barrow Street, Dublin 4, Ireland.

  Privacy Policy: https://policies.google.com/privacy

• reCAPTCHA (Google Inc.) — Spam protection.Service to verify that actions on our site are performed by a human, not an automated bot.

  Address: 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

  Privacy Policy: https://policies.google.com/privacy

• SendPulse — Email distribution service.Used for sending transactional emails and marketing notifications (with your consent, where applicable).

  Address: 220 E 6th St, Fl 2, New York, NY 10003, USA.

  Privacy Policy: https://sendpulse.com/legal/pp

• Amplitude, Inc. — Product analytics.Used to analyze how users interact with our control panel interface.

  Address: 201 3rd Street, Suite 200, San Francisco, CA 94103, USA.

  Privacy Policy: https://amplitude.com/privacy

• Microsoft Power BI (Microsoft Corporation) — Business analytics.Used for visualizing company reports and internal data.

  Address: One Microsoft Way, Redmond, WA 98052-6399, USA.

  Privacy Policy: https://privacy.microsoft.com/en-us/privacystatement

• RedTrack — Advertising tracking and affiliate program platform.Used to track the effectiveness of advertising campaigns and affiliate referrals.

  Address: Antakalnio str. 17, Vilnius, Lithuania (RedTrack Technologies UAB).

  Privacy Policy: https://redtrack.io/privacy-policy/

• Microsoft Clarity (Microsoft Corporation) — Behavioral analytics.Tool for analyzing user interactions with the website (heatmaps, session recordings) to improve interface usability and fix bugs.

  Address: One Microsoft Way, Redmond, WA 98052-6399, USA.

  Privacy Policy: https://privacy.microsoft.com/en-us/privacystatement

• WHMCS (WebPros International, LLC) — Billing and automation platform.Software for managing clients, invoices, and service provisioning.

  Address: 2550 North Loop West, Suite 500, Houston, TX 77092, USA.

  Privacy Policy: https://www.whmcs.com/privacy-policy/

• WordPress (WordPress Foundation) — Content Management System (CMS).Software on which our website and blog operate. Used to manage the website’s content and user interface.

  Address: 660 4th Street, #243, San Francisco, CA 94107, USA.

  Privacy Policy: https://wordpress.org/about/privacy/

• Zabbix (Zabbix SIA) — Monitoring system.Software we use to collect technical metrics of servers in order to ensure service stability and quickly fix issues.

  Address: Dzelzavas street 117, Riga, LV-1021, Latvia.

  Privacy Policy: https://www.zabbix.com/privacy_policy

• VictoriaMetrics (VictoriaMetrics, Inc.) — Time-series database.A high-performance system for storing and analyzing server metrics, used to improve the quality and performance of game servers.

  Address: 201 Mission Street, Suite 1200, San Francisco, CA 94105, USA.

  Privacy Policy: https://victoriametrics.com/legal/privacy-policy/

6. User Rights and Consent Management

6.1. Access and management of data. You have the right at any time to view, update, correct, or delete your personal data stored in your Godlike.host account. You can do this through the account settings in your personal cabinet or by contacting our support service. Please ensure that you update your data in a timely manner if there are any changes.

6.2. Data subject rights under GDPR. In accordance with the General Data Protection Regulation, you have a number of rights regarding your personal data, namely:

• Right of access: You have the right to request confirmation of whether or not we are processing your personal data, and if so, to obtain a copy of the personal data we hold about you.
• Right to rectification: You have the right to request correction of inaccurate personal data concerning you, as well as the right to have incomplete personal data completed.
• Right to erasure (“right to be forgotten”): You have the right to request the deletion of your personal data if there is no longer a lawful reason for us to continue processing it (for example, the data are no longer necessary for the purposes for which they were collected, or you have withdrawn consent and there is no other legal basis for processing). Please note that this right is not absolute – for instance, we cannot delete information that we are legally obligated to retain (see clause 7.3 of this Policy).
• Right to restriction of processing: You have the right to ask us to temporarily restrict the processing of your personal data (apart from mere storage) in certain circumstances, for example, if you contest the accuracy of the data or have objected to its processing, for the period during which we are considering your request.
• Right to data portability: For data that we process based on your consent or for the performance of a contract and which is processed by automated means, you have the right to receive that personal data from us in a structured, commonly used, machine-readable format, and to transmit those data to another service provider. Where technically feasible, you may also request that we transfer the data directly to another provider, if this does not adversely affect the rights and freedoms of others.
• Right to object: You have the right to object to the processing of your personal data when we process it based on our legitimate interests or for direct marketing purposes. In particular, you can opt out of receiving marketing communications (newsletters, promotional offers) from us at any time. To do so, use the unsubscribe link provided in each such email, change your subscription settings in your personal account, or notify our support team of your refusal.
• Right to withdraw consent: If we process your data based on your consent, you have the right to withdraw that consent at any time by contacting us. This will not affect the lawfulness of processing based on consent before its withdrawal.

6.3. Implementation of rights. To exercise any of your rights listed above, you may contact us by email at questions@godlike.host or through our support service. We may ask you to verify your identity (for example, by logging into your account or providing certain information) before executing your request, in order to ensure that your rights are exercised by you or your authorized representative. We will review and address legitimate requests free of charge, except in cases of repetitive or manifestly unfounded/excessive requests, in which case a reasonable fee may be charged as permitted by law.

6.4. Withdrawal of consent and account deletion. If you wish to withdraw your consent to the processing of personal data (in cases where we have requested your consent) or to completely delete your account and the data associated with it, you can send us a corresponding request in writing to questions@godlike.host. Please be aware that withdrawing consent for critical categories of data that are necessary for providing the Services (such as contact and payment information) may result in our inability to continue providing services to you. In some cases, withdrawing consent will necessitate the termination of service and deletion of your server or other provided services if we cannot provide the service without the relevant data or if doing so would be unlawful (for example, the absence of required registration data might violate industry regulations). We will inform you if, following your withdrawal of consent, we are unable to continue providing you a particular service.

6.5. Disagreement with the Policy. If you do not agree with any terms of this Privacy Policy, we ask you to refrain from using our website and services. In the event that you have already provided personal information but now wish to limit its use or disclosure, please contact us by email at questions@godlike.host with a description of your requirements.

7. Data Security

7.1. Technical protection measures. We take the necessary organizational and technical measures to protect users’ personal information from unauthorized access, alteration, disclosure, or destruction. In particular, we employ a set of modern security tools, including encryption of data transmission (SSL/TLS protocol for secure connections when transmitting information), firewalls, intrusion detection systems, and other measures to protect our servers and databases. Access to personal data within our organization is granted only to those employees who need it to perform their job duties, and all such personnel are obligated to maintain confidentiality.

7.2. Internet limitations. Although we strive to protect your data to the greatest extent possible, it is important to understand that no method of data transmission over the Internet or method of electronic storage guarantees absolute security. Technology is continually evolving, and new hacking methods may emerge. Therefore, we cannot provide an absolute guarantee of information security during transmission over the Internet. Nonetheless, in the event of a personal data breach or security incident, we are committed to acting in accordance with legal requirements (including notifying supervisory authorities and affected data subjects in cases required by the GDPR).

7.3. Retention periods. We store your personal data for 3 years after your account is cancelled. The data from your account and information related to service provision will be retained as long as you have an active account or an ongoing contract, and for 3 years after its termination – for instance, to accommodate support inquiries, account reactivation, or dispute resolution. Certain data may be stored longer than the above periods if required to fulfill legal obligations – for example, information about payments (including invoices) must be retained for at least the period mandated by tax law (in Romania, this is 10 years). After the expiration of the applicable retention periods, personal data will be securely deleted or anonymized if it is no longer needed.

8. Changes to the Privacy Policy

8.1. The Provider reserves the right to make changes and additions to this Privacy Policy. Reasons for updates may include, among others, the introduction of new services or features, changes in legal requirements, technological updates, or changes in business processes. The current version of the Policy is always available on our website, and we indicate the date of the latest update at the top of the document.

8.2. Notification of changes. In the event of significant changes to the procedures of personal data processing (for example, expanding the purposes or categories of data collected), we will make an effort to notify users about such changes. Notification may be carried out by posting a prominent notice on the website, via a pop-up message upon account login, or by email (if we have your email address). Continued use of our services after the changes come into effect will signify your acceptance of the updated Policy. If you do not agree with the changes, you have the right to stop using the service and to request deletion of your data as described above.

8.3. We recommend that you periodically review this page to stay informed about the current version of the Privacy Policy. Any questions regarding the provisions of this Policy may be directed to us by email at questions@godlike.host or through our support service.