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How to request a cancellation

Last modified on 12 July 2024 in Billing
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Valeriy Stereo

Valeriy Stereo

CCO, Creative Director

Hey Godlikers! In this guide we will be going over how to request a cancellation.

How to request a cancellation

To request a cancellation go to the services page on our billing portal and select the service that you want to cancel, then click on the "Request Cancellation" button on the right sidebar. There you will be able to fill a cancellation form.

CAUTION

Download a backup of all your files before submitting a cancellation request. Once the cancellation is processed all your server files will be deleted and you will not be able to access them.


Refunds

CAUTION

You may request a refund on the basis that you have submitted an "Immediate" cancellation request and fall within 14 days of the initial payment, and activation of your service. Refund requests should be requested via a ticket through our billng panel. These refunds are only issued on a one-time per customer basis. You can visit our Refund documentation to learn more about our refund policy. You can also read our Terms and Service Policy.

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