Refunds will not be processed for "End of Billing Period" cancellation requests. Your service will remain active until your next invoice would usually be due and you will not be charged thereafter. When required by law, paid Subscription fees are non-refundable, exempting Subscriptions that fall within our 14 days refund policy.
You may request a refund on the basis that you have submitted an "Immediate" cancellation request and fall within 14 days of the initial payment, and activation of your service. Refund requests should be requested via a ticket through our billing panel. These refunds are only issued on a one-time per customer basis.
Refund requests that fall outside of the aforementioned 14 days refund may be considered by the Company on a case-by-case basis and judged at the sole discretion of the Company.
How to request a refund
Refund requests should be requested via a ticket through our billing panel.
You also need to request an immediate cancellation for your service. To do so go to the services section on our billing panel, select the service you want to cancel and click on "Request Cancellation" on the right sidebar. Then on the reason write "Requesting refund" and on Cancellation Type leave it on "Immediate".
Download a backup of all your files before submitting a refund request. Once the refund is processed all your server files will be deleted and you will not be able to access them.
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