How to Change Your Account Email Address

For security reasons, users cannot change their account email address directly through the billing panel dashboard. This restriction is a vital safety measure put in place to protect your servers, files, and personal data from unauthorized access or account hijacking.

If you need to update your email address, you will need to complete a manual verification process with our team.

Before our technical team can modify your profile records, we must ensure that the request is coming from the actual owner of the account. Our support agents will ask you to provide proof of ownership, which may include:

• Your most recent invoice numbers or official payment transaction IDs.

• Details of the payment method used for renewals.

• Basic verification questions regarding your currently active servers.

Once our security team successfully verifies your identity, they will update your email address manually, and your login credentials will transfer to your new inbox immediately.