How to request a refund

Hey Godlikers! In this guide we will be going over how to request a refund of modded Minecraft server hosting.

How to know if you are eligible for a refund

This is our Refund Policy which can be found on our Terms and Conditions

Refunds will not be processed for "End of Billing Period" cancellation requests. Your service will remain active until your next invoice would usually be due and you will not be charged thereafter. When required by law, paid Subscription fees are non-refundable, except for services that meet our refund guarantee conditions.

You may request a refund on the basis that you have submitted an "Immediate" cancellation request and fall within 3 calendar days of the initial payment and activation of your first purchased service. The refund request must be initiated directly through our support system. The money-back guarantee is limited to one refund per customer per calendar year, regardless of the number of services or subscriptions purchased.

Refund requests that fall outside of the aforementioned 3-day refund period may be considered by the Company on a case-by-case basis and judged at the sole discretion of the Company.

How to request a refund

Refund requests should be requested via a ticket through our billing panel.

You also need to request an immediate cancellation for your service. To do so go to the services section on our billing panel, select the service you want to cancel and click on "Request Cancellation" on the right sidebar. Then on the reason write "Requesting refund".

CAUTION

Download a backup of all your files before submitting a refund request. Once the refund is processed all your server files will be deleted and you will not be able to access them.